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FAQ
FAQ Compilation
Welcome to our E-commerce FAQ Compilation. This guide aims to provide you with clear and concise answers to common questions about our online store. Whether you have inquiries about ordering, shipping, returns, or account management, you can find the information you need here. Our goal is to ensure you have a smooth and enjoyable shopping experience. If you do not find the answers you are looking for in this compilation, please feel free to contact our customer service team for further assistance. Thank you for choosing to shop with us!
How to Create an Account?
We recommend registering a personal account with our store to easily track your order information. On our website’s homepage, click the “Register” button at the top right corner. Fill in your name, email address, and password, and follow the instructions to complete the registration. Once registered, you can log in to our platform using your email and password.
What Should I Do If I Forget My Password?
If you forget your password, please click the “Forgot Password” link on the login page. Enter your registered email address, and we will send you an email with a password reset link. Follow the instructions in the email to reset your password.
Can I Cancel or Modify My Order?
Once an order is submitted, we immediately begin processing it. Therefore, once confirmed, orders cannot be canceled or modified. If you have an urgent situation, please contact our customer service team at dadadazeze@outlook.com as soon as possible, and we will assist you immediately.
How Can I Check My Order Status?
To check your order status, please log into your account and go to the “My Orders” page. Here, you will find detailed information and the current status of all your orders. We will also notify you via email of any updates.
How Can I Track My Package?
Once your order has shipped, we will send you a tracking number via email. You can use this tracking number on our delivery partner’s website to check the real-time status of your package.
What Payment Methods Are Supported?
We support credit card payments, including options for Visa, MasterCard, and American Express.
How Do I Use a Discount Code?
On the checkout page, you will find an option to enter your discount code. Enter your code and click “Apply,” and the system will automatically calculate the discount. If the discount code is valid, the discounted amount will be deducted from the total.
Do We Provide International Express Delivery?
Yes, we offer international express delivery services. No matter where you are, we can safely and reliably deliver your items to you.
How Are Shipping Costs Calculated?
International express delivery costs are determined by factors such as the destination country or region, package weight, and dimensions. The exact shipping costs will be displayed on the checkout page. Please note that sometimes we offer free or discounted international shipping options based on order amounts or promotional activities.
How Long Does International Express Delivery Take?
International express deliveries typically take between 3-7 business days to arrive after shipment, depending on the destination country or region. You can track your package in real-time using the tracking number provided.
What is your return policy?
We offer a flexible return policy. If you are dissatisfied with your purchase or if there is a quality issue, you can request a return within 30 days of receiving the product. Returned items must be in their original packaging and in unused or undamaged condition.
How do I request a return or refund?
You can submit a return or refund request directly through your account dashboard, or you can email us at “dadadazeze@outlook.com“ for return or refund inquiries. Alternatively, you can click on “Contact Us” on the homepage. Our customer service team will process your request promptly and provide guidance on returns or refunds.